Below, you will find the on-line Customer Care form for requesting warranty service in your home. Before filling out the form, please review your warranty manual to confirm what is, and isn’t, covered by your home’s warranty program. Also, make sure to review whether the item in question should be sent to the builder for evaluation, or your homeowner’s association (HOA). If it’s an HOA issue, please call your HOA management company directly. Their phone number is listed below.
This page is your refresher course to what potentially is and isn't warrantable in your home. We've included a generic copy of your warranty documents for you to review. While it's a great tool, it's a generic sample and is provided for informational purposes only. Specific documentation was provided to you at closing and should be referred to before requesting Customer Care.
If you need to to request Customer Care, or if you have an emergency situation happening at your home, use the links above or below.
Home Owner Resource Guide (901K PDF)